At Elina Broilz, we value your satisfaction and strive to provide quality cookware accessories, small appliances, and storage appliances. This Returns & Refund Policy explains the conditions under which you may return products and request a refund.
Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Items that are damaged, used, or not in their original condition may not be eligible for return.
- Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products marked as “Final Sale” or “Non-Returnable”
- Items damaged due to misuse or improper handling
- Custom or special-order products
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days.
- Refunds will be provided in the form of cash reimbursement upon collection, as Elina Broilz only accepts cash on delivery (COD).
Exchanges
- We only replace items if they are defective or damaged upon delivery.
- If you need to exchange an item for the same product, please contact us at [email protected] within 7 days of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately at [email protected] with your order details and a photo of the item. We will arrange for a replacement or return at no additional cost to you.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]